FAQ
How do I return or exchange an item?
We do not accept any returns or exchanges. All sales are final.
Can I cancel or modify my order?
Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.
Please contact our Customer Care team to make changes to an existing order. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue. Customer Care team may be reached via email: zimwhodey@gmail.com
When will I receive my order?
Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.
Once your order is placed, a standard processing time of up to 5 business days is required before the order is shipped out. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). During peak periods, processing times may exceed 2 business days.Once your order has been shipped, you will receive an e-mail with your shipmentâs tracking information, allowing you to keep tabs on the progress of your delivery.
